Complaints
Address disputes effectively with step-by-step guides, documentation tips and clear support pathways.
Education
Explore free resources to understand your consumer rights, avoid scams, and protect your budget.
advocacy
Report unfair practices, unite consumer concerns, and drive policy reform through amplifying your voice.
Resolution
Achieve redress (fair refunds, replacements, or repairs) through neutral, professional mediation.
Explore
About the NCA
Who we are
The National Consumer Association (NCA) has been a champion of underrepresented consumers nationwide since 2001. A nonprofit organization, the NCA focuses on advocacy and education to empower Consumers. This provides dispute resolution services and assists businesses and individuals seeking to resolve disputes through its bespoke complaints platform, Consumer Connect.
Under the Consumer Protection Act 2016, as amended, the NCA is a recognized consumer body for the purposes of referring cases to the Ministry of Consumer Affairs and onwards to the Consumer Commission and Tribunal.
- Section 8 of the Consumer Protection (Amendment) Act 2021
- ‘The National Consumers Association (Saint Lucia) Inc. may make a complaint to the Department on behalf of a consumer”
What we do
The NCA maintains its status as an independent advocate providing expert commentary on key consumer concerns and current marketplace issues affecting consumers in Saint Lucia. Over the years, the Association has developed relationships with key suppliers and manufacturers.
We are pleased to be able to offer Saint Lucians affordable access and advice via our Helpdesk, consisting of individuals who have experience in consumer-related disputes.
The organization educates those needing help to understand their options and in communicating with suppliers.
Meet the Team
Board Members
The NCA Board brings together diverse expertise, experience and a shared commitment to consumer advocacy, ensuring that consumers have a strong, informed voice in shaping a fairer and more equitable marketplace.
President
Dr Thecla Fitz-Lewis
Vice President
Vanya Reid-Hinkson
General Secretary
Cindy Emmanuel-McLean
Assistant General Secretary
Linda “Chocolate” Berthier
Treasurer
Jelani Jn Baptiste
Public Relations Officer
Merissa Stephen
Trustee
Ronald “Boo” Hinkson
Trustee